Refund policy

REFUND & RETURN POLICY

Outbound Apothecary stands behind what we make. Every product is built to perform. If it does not, we will make it right.

RETURNS

We accept return and refund requests within 30 days of delivery.

For single-product orders, no return is required. If it does not perform, reach out and we will issue a refund or send a replacement.

For bundles or multi-item orders, we may require a return before issuing a refund or replacement. If a return is required, we will provide instructions.

Products should be used as intended. This policy is built for customers who genuinely try the product and are not satisfied.

REFUNDS

If approved, refunds are issued to the original payment method. Processing typically takes 5–10 business days depending on your bank or payment provider.

Original shipping fees are non-refundable.

EXCHANGES

We do not offer traditional exchanges. If you need a replacement, contact us and we will handle it directly.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or incorrect, contact us within 7 days of delivery with your order number and a photo of the issue. We will resolve it immediately.

NON-RETURNABLE ITEMS

Gift cards are non-refundable.

Final sale items are not eligible for return or refund.

Bundles are refunded based on the original bundle price, not individual item pricing.

ABUSE

This policy is designed to be straightforward and fair. We reserve the right to decline refund or return requests we determine to be excessive or abusive.

CONTACT

For all return and refund requests, contact support@outboundapothecary.com

We read every message and we respond.